Frequently Asked Questions (FAQs)
What is mobile bicycle repair?
Mobile bicycle repair means we come to you! Our skilled technicians travel to your location—be it home, work, or a park—to fix or service your bike. We make it super convenient for you.
Where is your shop located?
We are strictly a mobile business at this time. We will complete the service "in most cases", same day in your front yard, office, parking garage, street, etc.. We have a truck and trailer setup currently so some space is needed for parking. We service Austin and surrounding cities. Let us know your address and we'll let you know if we can service you.
What are your hours?
The office is open Monday - Friday 9am - 5pm. Our bike tech works Tuesday - Saturday (hours may vary).
Is my bike worth this service?
Without being biased, YES. Safety is priceless. The current price for big box store or used bikes start at $200ish, they usually needs a tune up or some adjustment to enjoy safely. Stores may not have their "assembler" there for weeks at a time so you're out of a bike until it's fixed. Maybe they'll remember to call you back when its adjusted. Call us first of course! What usually determines the purpose for our service is the price of the bike, your emotional attachment, parts are needed, how much work it needs, and overall convenience. Just send us a picture. We will gladly help you make a decision that's best for you.
Do you have parts?
We do have some parts in stock, but not everything. Even bike shops find themselves having to order parts for some repairs. In most cases we determine what you may need prior to the appointment and pre stock to be better prepared for when we show up. If it's under warranty or factory specific we may refer you to a bike shop. They have greater resources when it comes to factory specific parts.
Can you perform repairs on all types of bikes?
We can repair most bikes! We work on various types of bicycles, including road bikes, mountain bikes, hybrids, cruisers, and kids' bikes. Just let us know what you’ve got, and can confirm if we work on your bike!
What do you NOT work on?
Anything without pedals or with a gas motor attached. Unfortunately we no longer work on scooters, E motorcycles, mobility devices or exercise equipment. Some indoor trainers are accepted.
What kind of services do you provide?
We offer a full range of bicycle services, including but not limited to:
Tune-ups and adjustments
Brake and gear repairs
Flat tire fixes
Wheel truing
Chain maintenance
New Bike Assembly
How do I schedule an appointment?
Scheduling is easy! Just give us a call or text (512-424-9638, send us an email ([email protected]), or book online through our website, https://www.atxbikerepair.com/service-request.html. Choose your preferred time and place, and we’ll take care of the rest!
Do you charge a fee for travel?
We offer free travel within a defined radius around our service area. Beyond that, a small travel fee may apply, which we’ll clearly communicate before your appointment.
How long do repairs take?
Repair time depends on the service and the type of bike. Most basic repairs and tune ups can be done in 30 minutes to an hour. For complex jobs, we can try to give you a time estimate but could be different once we get our hands on it
What if I have multiple bicycles that need repairs?
No problem! We can service multiple bicycles during a single visit. Just let us know how many bikes you have when you schedule your appointment! We offer a discounts for more than one bike per visit.
What payment methods do you accept?
We accept a variety of payment methods, including cash, credit/debit cards, and mobile payment apps. Just let us know what works best for you!
What should I do if I need emergency repairs?
We are currently by appointment only. Depending on the time of year, we may be able to get our bike technician to you for a same day service. If you experience an issue while out riding, give us a call, we may have a tech in the area. Remember, safety first!
How do I know if I need a new tire or new bike tube?
First, put air in the tire until it is hard. Monitor the time it takes to go flat again. If it goes flat within a couple days, then you probably need a new bike tube.
Signs May You Need a New Tire:
Tread Wear: Check the tread on your tires. If it's worn down to the casing or has little to no tread left, it’s time for a new tire.
Sidewall Damage: Look for cracks, cuts, or bulges on the sidewalls of your tire. This kind of damage can lead to blowouts and can be a serious safety hazard.
Punctures in the Tire: If the tire itself has holes or punctures and is no longer sealing well, it needs to be replaced rather than just fixing the tube.
Age: Tires have a lifespan, typically around 3-5 years, even if they appear to be in decent shape. If your tires are older than that, consider replacing them for optimum performance and safety.
What is mobile bicycle repair?
Mobile bicycle repair means we come to you! Our skilled technicians travel to your location—be it home, work, or a park—to fix or service your bike. We make it super convenient for you.
Where is your shop located?
We are strictly a mobile business at this time. We will complete the service "in most cases", same day in your front yard, office, parking garage, street, etc.. We have a truck and trailer setup currently so some space is needed for parking. We service Austin and surrounding cities. Let us know your address and we'll let you know if we can service you.
What are your hours?
The office is open Monday - Friday 9am - 5pm. Our bike tech works Tuesday - Saturday (hours may vary).
Is my bike worth this service?
Without being biased, YES. Safety is priceless. The current price for big box store or used bikes start at $200ish, they usually needs a tune up or some adjustment to enjoy safely. Stores may not have their "assembler" there for weeks at a time so you're out of a bike until it's fixed. Maybe they'll remember to call you back when its adjusted. Call us first of course! What usually determines the purpose for our service is the price of the bike, your emotional attachment, parts are needed, how much work it needs, and overall convenience. Just send us a picture. We will gladly help you make a decision that's best for you.
Do you have parts?
We do have some parts in stock, but not everything. Even bike shops find themselves having to order parts for some repairs. In most cases we determine what you may need prior to the appointment and pre stock to be better prepared for when we show up. If it's under warranty or factory specific we may refer you to a bike shop. They have greater resources when it comes to factory specific parts.
Can you perform repairs on all types of bikes?
We can repair most bikes! We work on various types of bicycles, including road bikes, mountain bikes, hybrids, cruisers, and kids' bikes. Just let us know what you’ve got, and can confirm if we work on your bike!
What do you NOT work on?
Anything without pedals or with a gas motor attached. Unfortunately we no longer work on scooters, E motorcycles, mobility devices or exercise equipment. Some indoor trainers are accepted.
What kind of services do you provide?
We offer a full range of bicycle services, including but not limited to:
Tune-ups and adjustments
Brake and gear repairs
Flat tire fixes
Wheel truing
Chain maintenance
New Bike Assembly
How do I schedule an appointment?
Scheduling is easy! Just give us a call or text (512-424-9638, send us an email ([email protected]), or book online through our website, https://www.atxbikerepair.com/service-request.html. Choose your preferred time and place, and we’ll take care of the rest!
Do you charge a fee for travel?
We offer free travel within a defined radius around our service area. Beyond that, a small travel fee may apply, which we’ll clearly communicate before your appointment.
How long do repairs take?
Repair time depends on the service and the type of bike. Most basic repairs and tune ups can be done in 30 minutes to an hour. For complex jobs, we can try to give you a time estimate but could be different once we get our hands on it
What if I have multiple bicycles that need repairs?
No problem! We can service multiple bicycles during a single visit. Just let us know how many bikes you have when you schedule your appointment! We offer a discounts for more than one bike per visit.
What payment methods do you accept?
We accept a variety of payment methods, including cash, credit/debit cards, and mobile payment apps. Just let us know what works best for you!
What should I do if I need emergency repairs?
We are currently by appointment only. Depending on the time of year, we may be able to get our bike technician to you for a same day service. If you experience an issue while out riding, give us a call, we may have a tech in the area. Remember, safety first!
How do I know if I need a new tire or new bike tube?
First, put air in the tire until it is hard. Monitor the time it takes to go flat again. If it goes flat within a couple days, then you probably need a new bike tube.
Signs May You Need a New Tire:
Tread Wear: Check the tread on your tires. If it's worn down to the casing or has little to no tread left, it’s time for a new tire.
Sidewall Damage: Look for cracks, cuts, or bulges on the sidewalls of your tire. This kind of damage can lead to blowouts and can be a serious safety hazard.
Punctures in the Tire: If the tire itself has holes or punctures and is no longer sealing well, it needs to be replaced rather than just fixing the tube.
Age: Tires have a lifespan, typically around 3-5 years, even if they appear to be in decent shape. If your tires are older than that, consider replacing them for optimum performance and safety.
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